I experienced my first facial here and it was great. I must admit I was skeptical at first but I gave it a shot. I have oily skin and the student who performed my facial met my needs. The student did ask if they can extract my pores and I ok'd it since I don't have sensitive skin. The extraction was not bad, but than again I only had two extractions to take care of. I love that they don't hassle you to buy their products. I did buy the cleanser and it works great. Overall, the facility is really clean, friendly and professional. II will definitely be back.