People seem to only be rating it low because they didn't take any of their clothing. I bring in stuff time to time and they take almost nothing, but guess what? Their selection, even on plus sized clothing, is top notch. People need to stop complaining that they didn't take their smelly stained old jeans from 1995. The people here are always super nice and helpful. I've gone to this location and the Phoenix one and love them both. If you're looking to shop second hand but tired of goodwill's selection...this is the place.