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  • Only gave a star because I had to. $38 for 3 people, the food is made with the lowest quality ingredients, the salads came with plastic forks(what even is that?), and the employees are the worst part. We were charged $5.89 for a half a sandwich that was supposed to be sliced turkey and bread but was rang up as a turkey, avocado bacon something or other. When we brought this to the cashiers attention she proceeded to walk away and wander around the other employees, only to come back with a "yeah, you should've gotten the right sandwich, now" and when asked again if there was a price difference, she replied "no". The other cashier then got in on the conversation and it was decided that the order was rang in incorrectly and the original cashier went and got the "manager on shift", Haley. Rudely, Haley walked over and grabbed the receipt and said, "So, you want a refund on your sandwich?" With attitude in her tone and look on her face. Great customer service? When we AGAIN explained the situation she said, "well I can't put it back on a card and I can't give you cash. You can pick a bakery item." With the same rude demeanor, that was her attempt to remedy the error. Needless to say this was far less than acceptable customer service. We will not only NEVER return to this location, we will not be going to any location. The quality of the food, the prices, and the customer service has significantly suffered in the change from Paradise Bakery to Panera.
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