I went in last Tuesday at 530 and asked for a gel mani. There were 2 other customers in the lobby and 2 nail techs working. After my request the receptionist asked if I could make an appointment for tomorrow since they were short staffed tonight. I said no and I'd go elsewhere. Well good god can I say thank you for being short staffed!!! Because I went over to Diamond Nails just down the street and wow they were fully staffed and took me right in even with how busy and full their salon was!! They were friendlier, more patient with color choosing, better quality, AND last time at Highland they charged $10 for just two accent nails and Diamond only charged $5. Heck yeah!!! Thanks Highland for turning me away :)