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| - Popeye's chicken is yummy. While I like to be a food snob at times, I also like my Popeye's. It is greasy, but good. However, three stars might be generous considering my experiences here. Let's say two and a half.
The problems with this Popeye's (and this may be the case with others are)..
1. The place feels very sterile. It has no drive thru, so when you come in, you want to at least feel comfortable eating there. Not here.
2. The service can be very good, or very not good. Sometimes employees do not get orders right or listen carefully to what you say. On the last visit, while being refused an extra sauce (I did not have the 28 cents cash, see next point), I decided not to mention that they forgot the biscuit on my order.
3. There are petty up charges for everything, like a quarter plus tax for an extra sauce (one is not really enough) and 50 cents plus tax for a refill on a fountain drink that was already not cheap. If you have no cash, it is a frustrating use of a charge card. Good grief, just charge everyone a few cents more up front and give them all the sauces they want. In most cases it will be two, not a hundred.
4. Everything that is not an extra charge is behind the counter. I'm sure it is a corporate policy, but to worry that the customers are going to bankrupt you by running off with too many napkins sends a negative signal. Maybe demographic research has shown that a typical Popeyes customer comes to the restaurant primarily to have straw popping fights or steal napkins to line their bird cage for a year. Not quite sure.
4. Again, the place feels like a franchise that someone in Los Angeles or New York owns who has never actually set foot in the place. The management does do an ok job, but you don't get the sense that anyone cares you ate here. At least Tim Horton's sometimes pretends like it.
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