Terrible service, incompetent staff.
We ordered bridesmaids dresses from here in mid-January. I live across the country and was returning to Arizona in mid-May and hoped to have the dress altered at that time. The staff assured us on multiple occasions that the dresses would be in.
Then in mid-March they told us they didn't know when the dresses would arrive, but it shouldn't matter since I could have the dress shipped to me. When the dresses came, in June, they charged us the cost of shipping. We asked for a tracking number and they said that wasn't possible.
Finally to top it all off, when the dress arrived the box was smashed in and partially open due to their poor packaging.
Bottom line: I've gotten better customer service buying a $10 popcorn popper on Ebay.