Went to this location for lunch around 10:30 am 8/9/17. Ordered an everything bagel with cream cheese and a firehouse sandwich (on the picture) or something sounding like that as well as a cup of coffee. Okay, went to get half and half, empty. Went to get coffee lid, empty. Went to get napkins, empty. All at the same time! Everyone seemed busy cooking and at checkout, maybe they were short staffed? I could see at least three people working. The food was okay, have had better at other locations. Service could be more welcoming being that everything else fell short. Maybe more training, time managment, more staff? Something!