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| - Horrible Horrible Horrible!!!!!!
For a dedicated customer whose been loyal for over 10 years, I've never been more disappointed in an airline than JetBlue
Our flight was scheduled to depart at 2:45 pm over the New Years weekend and while we were waiting in line to check in, our flight was suddenly cancelled due to inclement weather. That's not all. The rescheduled flight wasn't set to leave until three whole days later! Holy moly, i had to get back to work! That being said, they made no attempt to accommodate me or pay for the inconvenience. No hotel, no taxi voucher or nothing. They did offer a refund if I didn't want to take the ridiculous flight that was leaving three days later. I think you can figure out the choice I made. The heavens were looking over me that day and I managed to nab a late flight leaving to LAX 8+ hours later that evening.
I swore never again to fly JetBlue but when February came around, I had to make reservations for a business trip and because my Amex preferred airline was JetBlue, I just took the leap of faith. I flew out of long beach with no hassle but when it came time to flying back home, trouble was brewing yet again.
This time, the flight gate was changed last minute without any changes made on the overhead flight monitors. I was chilling in the airport lounge and checking the monitors periodically, and there was no gate change announcement until I arrived at the gate to depart. To add insult to injury, they stated the 5pm flight was delayed until 7pm for maintenance issues. 2 hours later, they dropped the bomb on us and said the flight was cancelled. I scrambled again, just like I did in January to find another flight. Thankfully I found another flight with absolutely no help from JetBlue whatsoever. JetBlue emailed me and offered a 75$ credit towards my next flight. Hmmmmm, would you fly again with them when your flight was cancelled twice in less than 6 weeks? I think not. I tried calling and asking for a refund or reimbursement for all the inconveniences (ie having to find another flight same night, leaving at a much later time than my scheduled flight, no accommodations, driving from Santa Ana airport to long beach to get my car, etc) The rep responded with a resounding "No compensation, only 75$ credit towards another flight" I asked to speak to a supervisor, she again responded with "No" I'm done with this airline and if you have any common sense, you should avoid them like the plague. Horrible service, no regard or consideration whatsoever for their customers and completely unreliable.
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