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http://www.openvoc.eu/poi#funnyReviews
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  • Hello, Im dissatisfied in regards to the way this company handled my rental application. I applied June 19th. I never recvd a introductory or call from the company to inform me they have recvd my application or who would be over my file. On the 21st @ noon, I emailed to follow up since I didnt hear that my application has been recvd. I was then informed @ 448pm my social card was needed (not sure why I had to follow up to get told this information. By 459pm I sent in that information. 427pm the following day, I recvd a confirmation my social has been recvd. I followed up again to find out when the process would be concluded. I was informed my rental verification was sent awaiting it to be returned. June 23rd my apartments informed me it was sent back. June 26th @1040am I emailed again informing them I wanted to be moved in by the following week - any updates. On June 27th @853am I was informed the rental verification stated I only resided at my apts for a year - which was an error on my apts side. It has been 3yrs. I immediately called my apts and they said a phone call could rectify the situation. I informed Rosenbaum. I finally recvd an email back @ 543pm stating okay I will resend the rental verification. My apt complex then told me the next day the verification letter was not recvd. I was informed their internet was down. I called and informed I wanted to stay on the phone until it was resent. July 29th (two days later) I contacted my apts and they immediately resent the form that morning & by now @ 345 - no word from Rosenbaum. So i called. Now all these back and forth email never had whom I was speaking too. When I got someone on the phone I was placed on hold, then informed I would need a co signer due to credit as per the mgr. I then asked to speak to the mgr. I was told she was on the phone & would call me back. Finally a call from Rosenbaum Realty - Mattie (mgr). Which didnt go anywhere cause she couldnt disclose to me what in my credit was the determining factor. I was then told my rental verification. Which is weird i've been there for 3 years with no complaints. I have emails from my landlord when she first sent the form back that she gave a raving review. Yes, there was one PAID JUDGEMENT (w this apt complex) which they informed her was paid the same day. That was the ONLY time i was late. As per their tenant screening criteria: "You must be able to demonstrate financial responsibility". If you have any charge-offs, unpaid debts or a pattern of delinquent payments or poor credit, your application may be denied". Rental History: Would you re-rent to this same tenant again? Has this tenant made any late rental payments? Does this tenant currently owe any rent? Does this tenant keep the property reasonably clean and tidy? Have there been any complaints from the neighbors about this tenant? Has this tenant been given any letters of non-compliance?. Of course, they would re rent to me. Since Rosenbaum took two weeks to even update me on a status of my application - I will be re renting with them All this is said to say: Rosenbaum is the definition of not allowing you to "LIVE THE AMERICAN DREAM". Mattie even said their looking for a "perfect tenant" (lol). Obviously the last tenant was NOT so perfect if its taking them almost 3 weeks to get the home ready for the next tenant. THEY JUDGED ME (Obviously) off my credit which I did my research prior to applying to applying to assure I would be approved. Then lied and said my apts gave bad rental verification was a all time LOW. Also, within the last 3 years the home has went from $899 to $999 to $1099. Which based on that information ALONG tells you how they do business. This company LACKED follow through & professionalism & GREAT CUSTOMER SERVICE. A quick call to say you know what Mrs. this is where we are in regards to your app but I see based on your credit - this is what I see. I then wouldve known to continue looking for a home.
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