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| - I recently gave BackFit a try after meeting one of their reps at a health fair. I am relatively new to the area and was looking for a new chiropractor to give me the regular monthly maintenance adjustments I have been used to.
I give BackFit kudos for their conveniently located office at Dobson and Ray in the Sprouts plaza, their friendly staff (many regular patients were greeted by name after walking in the door), their X-ray capabilities, the Saturday office hours, the affordable adjustments ($25), the new patient forms available for print-out on their website, and the modern decor.
On the bad side, the office is so busy that an appointment can take quite awhile. My first appointment took 2 hours, and it included a health history beyond the new patient forms I filled out before arriving, X-rays, adjustment, and stretches. When I asked the staff how long the stretches would take and brought up the fact that I had been there nearly 2 hours already, they kind of poo-pooed me and reminded me that I was a new patient. Sure, I'm a new patient, but I had the new patient forms already filled out which saved a good 15 minutes. If they want a more intensive health history, they could make that part of the new patient paperwork to speed things along instead of having to go over it verbally with a staff member for another 15 minutes. There were tons of patients there that day and only one chiro, so I think they are overbooking appointment times. I had been hoping to be in and out in about an hour. I've worked in medical settings before, and I've been a new patient elsewhere before, so I think an hour should have been more than enough time in an organized office. They showed a disrespect for the value of my time, which really bothered me.
The other negatives: The walls between the exam rooms are very thin. I could hear every word that was said to the doctor in the room next to mine. Unlike some people these days, I still very much enjoy privacy, especially when talking about health issues! The chiro told me he would call me on a certain day within a certain time frame to discuss my X-rays and plan of care. However, he never called that day, nor the next. For me as a patient, that is a huge issue. If my doctor doesn't follow up with me when he says he will, I'm not able to trust him in any way when it comes to my health care. Finally I called them up and they asked me to come in that very same day. I have a very busy schedule and can't just drop everything on a moment's notice to come to a last-minute appointment. They need to understand that lack of prep on their part doesn't constitute an emergency on mine. So for me, I will continue to seek a chiro I can trust with my care-one who realizes how valuable my time is, respects my privacy, calls when they say they will, is conveniently located, and doesn't overcharge. This one didn't check off all the boxes for me.
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