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| - Back in May for my junior prom, I found this shop and due to their outstanding reviews on yelp and facebook I decided to give them a try. I ordered an orchid corsage and boutonnière for my date & I. I had them delivered to my dates house so he could bring them when he picked me up that night. Unfortunately, When i opened the box I wasn't really blown away by my product. It was different seeing a slap bracelet used as the wristlet of the corsage, but to make the matters worse. The slap bracelet was placed the wrong way when it was made I spent all prom night upset and trying to improvise on how I can put on my corsage. After tearing the orchid from the bracelet I put it back together with safety pins. Due to my upsetting experience I emailed the woman who assisted me and attached a video of my corsage and how i was unable to wear it for my Junior Prom. She replied with an insincere email regarding the fact that they are sorry for the inconvenience and attached a video on how the bracelet should've worked. (As a junior in high school that's not the response i was seeking)... Moving on I forwarded the emails to my sister and she called the floral shop to speak to the woman who emailed me. After a long phone call the owner decided to give me a certificate for a free corsage. With the phone call my sister wasn't seeking any sort of discounts or free materials, but more of an apology that sounded somewhat considerate. Of course once the email was sent to me I was extremely thankful.
Moving on to 6 months later, homecoming season. I however did not get asked to the dance, but my best friend agreed to be my date for the night. Due to my free certificate, I called and placed an order for another white orchid corsage. The employee on the phone stated that she would call me back the following morning to see if the wholesalers were able to deliver orchids. However the next day approached and I hadn't received a phone call, so I called and left a message briefly stating that I was never contacted back and that I was willing to accommodate and change my flower to whatever they have. Next day comes and they finally call back and said they don't have enough orchids for both a corsage and boutonnière. I finally agreed to using a white rose flower instead. Somehow the lady had asked me if i was the "Alyssa" that had the certificate. I replied that I was and that I would pick up my products at the end of the day today.
After a completely busy day at school I drove to pick up the corsage and boutonnière. My heart sank when i saw the product. It was close to closing time and the owner was the one to present me my products. I had never felt so belittled to the service I had received. I'm one that tries to stay on the positive side and think that everything will be ok in the end, but for the corsage I received being the retail price that it was ($35), I had never been so disappointed. I didn't pick a fight since my corsage was free (apparently effort isn't needed when compensation is traded?) I was nice to the employees, and just drove to my local albertsons. The florist at the albertsons was a sub, but she was so nice to me. I had shown her the products I received and she said it's a complete and utter shame that those women that run that floral shop let me leave with those products. I also told her that I am a Senior in high school going to my last homecoming. Even that I am running for HC Queen. The lady, Miss Fran agreed to making me a new one. Other employees and parents who saw the difference between the corsages were stunned at the fact Naakiti was charging $35 and albertsons $16. within 15-20 minutes, Miss Fran had made me a new corsage with a beautifully bloomed rose. I had never been so thankful. I paid $16 for my corsage at albertsons. Although my experience was bad with Naakiti Floral Design (Decatur/ Sunset). I advise all my friends and family to not approach Naakiti's business as it was such a shame on how I was treated. I'm glad that my experience came out ok in the end.
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