I had a refrigerator I needed to get rid of. Communication seemed a little slow with the guy but we agreed he would come on a certain day between 9am-11am. We also agreed he would call or text me 20 minutes before he arrived so I would have time to get home from work to meet him. At 8am on the agreed day I messaged the guy to confirm he was still coming. He said yes. At 12:30pm (an hour and a half after the 9-11am window he gave me) I hadn't heard anything from him. I messaged him to ask if he was still coming. 3 hours later he finally responded saying that he just saw my message and that he had in fact came to my house between the agreed times, which was a lie. I checked with the guard gate at my complex and no one had come through the gate for me. I guess you get what you pay for. For anyone wondering if they should use this service, I would recommend just paying for someone to come get your appliances. Yes, it'll cost you money, but with these guys it seems half the time they'll tell you they're coming and then won't show up, leaving you to have to make other arrangements anyway.