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| - I decided to go to Stanton because my insurance changed and I can't go to my regular eye doctor anymore. I just needed a prescription renewal for my contacts, so I thought this would be fine until I find a new one. This place is a total nightmare. I made an appointment so that I wouldn't have to wait for my eye exam, but that did nothing. I got there 5 min. before I was scheduled and there were 2 people ahead of me. I signed in and sat down. I'm a patient person, so I didn't really care. While I was waiting, there was a weird incident with the doctor passive-aggressively sort of yelling at one of the employees, right in front of about 5 customers- not cool.
After about 15 minutes I was taken in for my pre-exam. That went fine, and then I was sent back to the waiting room. Where I sat for over an HOUR. It was the most bizarre experience. The doctor took the other 2 patients first, and their exams went pretty quick. I was a little annoyed since I had an appointment, but I thought maybe they did too and things were running behind schedule. So I sat. Once the doctor finished the other two I waited to be taken to the exam room, but that never happened. The doctor instead got on the phone. She kept making phone calls and going in and out of her office. My husband finally asked her what was going on, and she said she had to contact corporate because we had been waiting so long. WHAT?! I had been waiting forever because she was on the phone- SHE was causing the wait! And she was making it longer. I asked her if there was someone that could do my exam and she said yes, her, but she had to talk to corporate first because she had to follow protocol. She asked if we could come back, but I already had been sitting there for forever and had my contacts out, so I told her I just wanted the exam done and would wait. She wasn't very happy about that.
Eventually another employee came back to the waiting room to ask what she was doing and she said the same thing- she was calling corporate and the lines were tied up. She told the guy that if she couldn't get thru to someone she was leaving. He looked shocked and asked why she would do that, to which she replied "because I can." Then she yelled at him to go do his job.
After that outburst I put my contacts back in and left. I've never experienced anything quite like that before, and I hope I never do again. This doctor was so incredibly unprofessional, rude, and just bizarre. She needs to be removed.
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