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  • This was truly one of the worst experiences I have ever had at a hotel. I am not using hyperbole, nor am I being factious. I quite literally travel for a living. I'm constantly on the road. This experience was unlike any other. From check in (where Sheila at the front desk aggressively inquired about whether or not I would have any guests...this is a suite...I'm 31 years old...if I want to have a friend over for wine how in the world is that your business? Not to mention she stated to me after I apologized if I seemed flustered as I just got off a flight...she stated...I swear to you..."yeah well it's been a long day for me too, I don't know what you want me to tell you.") to check-out (where I had numerous incorrect charges on my bill...I asked to speak to a manager not once...not twice...but three times to no avail or call back as promised...). I at one point was actually screaming to speak to a manager. I was told my card would not be charged (it was), I was told that a manager would call me (they didn't). The best part? When reversing my charges the woman at the front desk did the opposite of reverse the charge...she charged me again. I'm still without words. The suite itself was fine. Not even remotely worth the fuss or the price. I will never, ever stay here again and I will advise all of my friends and colleagues (who travel as much as I do) to never stay here as well. You should be ashamed if this is how you think hotels are run. I have never written a hotel review before but here we are. DO NOT STAY HERE.
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