Love this place. The food is amazing. All of it! I always come back craving something! The hot table is fabulous as are the desserts.
However. The ordering system is confusing and not streamlined. It's nuts sometimes, and it is not because it is busy, but rather because of the random ways they have you purchase items. For example you must purchase hot food items at the deli or bakery. Okay - but the hot menu is not at those spots ... So you neeed to fight through the crowd waiting for their orders at the hot table just to look and see what the menu is and what they have available that day .... Then you have to go back and join the proper line ... That is now 3-4 people longer than when you entered.