I love MAC and having been using their products for years. This is by far my worst experience at a MAC store. I've been here before many times when i've visited Vegas and the customer service has been better. I went in to to find some lipgloss and didn't think it would take too long. Surprisingly the places was pretty empty. Not a single employee offered to help at all. I found the lip gloss i wanted and had to basically track an employee down to get help. Turned out they were sold out of the color so i had to go looking for another. While i was looking for another color someone finally came up to offer help. I didn't like the color she picked out and after that she was gone. Didn't even offer to help find another color. She just said "oh okay" and left.
I finally found another lip gloss color and again had to track someone down to get it. Yet again, this color was sold out. This happened one other time. In total they were sold out of 3 lip glosses i wanted. At that point i wanted to ask what lip glosses they actually had in stock. If you're sold out of the product, please remove it from the displays. I finally decided to get a lipstick instead and one employee was able to help me find one that was close to the lip gloss shade i wanted. She was helpful but looked like she didn't even want to be there.
All in all, this MAC store is horrible. What i thought would only take me 10 minutes to get in and out took me an hour. The worst part is i can't even defend them and say the place was busy, because it wasn't.