Let me keep this short and simple, I have a buisness account there and I get treated poorly. Just crappy customer service. Its seriously pathetic. They have TONS of people walking around the store, but nobody can help and if you are in a rush, dont stop by there. Its the worst customer service. I guess I seemed lost, the guy that was delivering ink helped me and was the nicest person in there I met... Sad... I am in there TOO much for that, guess we need to switch accounts. However, the online part of Staples is GREAT!