I made an appointment for Strut before I was positive about my wedding date or details. I always passed by the store and looked forward to when I was engaged so I could go there! I knew it could be this year or it could next year, but I really wanted to start trying on dresses so I could get an idea of what I wanted.
I called and made my appointment and Jill was my consultant. She was not helpful and rushed me through the entire thing once she realized I didn't have the details ironed out. She said we can only do a silhouette check and the maximum amount of dresses I could try on was four. I couldn't believe it! I understand that she probably thought I wouldn't buy anything but shouldn't a consultant be nice and helpful so you come back?! It's called good customer service! I tried on a few and really liked them and then she just kept rushing me. I asked what size one of the dresses that fit me well was, I asked who designed one of the dresses I loved was and she had no answer for either of the questions and couldn't be bothered to find any of them out! I really wanted to try on one last one that I saw and she said "I think we're done, hun" in a very rude, condescending way. It's hard to explain her disposition but she is essentially really 'nice' in a passive aggressive way, she will rush you through the whole thing and won't listen to you at all. She made my experience horrible!
About a week after I tried on dresses there, I found my venue and we set a date for November 15th of this year. I went shopping at another retailer a few days ago and purchased my dream dress there! I had a wonderful experience with the consultant and it was a stark contrast to my experience at Strut. I am a plus size girl and was worried about dresses not fitting at other stores, but I had no problem and the store I went to had sizes up to 26 to try on. I would definitely not recommend this place to anyone who wants to be treated well while dress shopping!