Every Word is 100% true. I called on 10-30-2013 spoke with Kaylee and made an appointment for Nov 12, @ 1pm. I have Medicare and Tricare for Life. I am a 100% disabled Gulf War era Veteran. I was advised by Kaylee that Tricare Members need prior authorization to be seen. True, ONLY Regular Tricare members need prior authorization, Tricare for Life members do NOT need any prior authorization to see a specialist. I called Tricare for Life @ 866-773-0404 after speaking with Kaylee to verify her statements. I was informed by the service agent @ the Tricare for Life service center that NO prior authorizations are needed for Tricare for Life members to see a specialist. Well on 10-31-2013, Kaylee called back and left a voice message saying that Tricare needed to send a letter to say its ok for me to be seen. Never EVER have I ever needed any prior authorization to see a specialist. I have seen a Neurologist, Head & Neck surgeon (had a C4-C5 fusion) didn't need prior authorization for any of it. Try having a conversation with the billing office is a pleasure. They are rude, mean and give you misinformation about YOUR own health insurance, then she starts to argue with me about what I said about MY statement about why NO authorization is needed. Requiring someone to get an authorization that is not federal mandated under that persons health coverage is a major conflict with your office policies and Tricare for Life regulations!!