I would have given this company 5 stars, but we had issue during pickup. Troy did a fantastic job with repairing my wife wedding ring which had a missing diamond and bend or broken channels. This would have been easily 5 stars.
Okay now to the issue in hand.. I caution anyone with purchasing the "Yelp Coupon" where you pay $50 and in return get $75 towards your payment. We purchased this prior to paying for my wife's repair and when we presented it to the Female (Unknown name) she responded by saying, "Sorry we can't except this because we already discounted the repair". This was total BS and when they quoted us the total there was absolutely no mention of discount!!! I asked the female specifically about the discount and her response was "I can charge you full price if you want..that way I can accept the coupon". It shouldn't matter either way if it was reduced or not the Coupon did not state either way..
Long story short... We left the store and contacted Yelp directly in an attempt to get our money back. While on the phone the store called back and advised she spoke to Troy who in turn informed her they would accept they coupon and they would treat it as a Gift Certificate. Luckily we were still in the parking lot when they called. We wasted a good 20 minutes or more of our time due to either lack of training or intent. When I left the store the first time the last knew I was so mad..