Shane Co. really impressed me with their level of customer service. Their level of honesty was top notch. They know picking the perfect diamond isn't a in and out kind of sale and spent a lot of time with me. I ended up looking at about 10 or so stones. I kind of wish their diamond selection had been a bit more or their website listed the inclusions with the diamonds you can search and pick (other online retailers do this). After some slight confusion I really felt Diane & Eli went above and beyond what any other B&M jeweler would have, especially since I had already paid. We will definitely be back for the wedding bands.