Fedex, if you're listening, you need to give John a raise. A really really big, fat raise. Seriously, keep him happy because he keeps me happy. John is the courier assigned to my area. Just like the other employees I encounter of yours, he's always pleasant and helpful and goes that extra yard or two.
There have been one or two couriers that have come to make a delivery and there's been nothing really to complain about. They show up, they're not unpleasant. But you can always tell an employee that cares about what they're doing and the people they're serving vs one who's just there to do their job. I hope you'll continue to hire people like John. He's what sets you apart. He makes my life easier. You have a well-run operation all around, but honestly, he puts the icing on the cake.