I would just like to say that your 48th and ray branch in Phoenix, as is HORRIBLE. The wait is ridiculous and it seems that there are two tellers trying hard to help everybody else in a timely manner while the "personal bankers" and people walking around with the iPad avoid eye contact with the customers that have been waiting in line FOREVER. Maybe they should jump behind the counter and help out. Glad money was spent getting new name tags instead of more tellers. Don't get me wrong, there are several tellers here that work hard, but there are several that need to be replaced. Unfortunately, I have to come here because my job banks with you guys. I'm glad I don't personally bank with you anymore not will I ever again.