I came in for a car wash, my car was extremely dirty inside and out. I bought the basic package with bug removal because I drove from Redding To Vegas. There was an issue with a dark haired "manager" who was rude to another employee, which I spoke to another manager about. I had a chip and the manager (white guy with tattoos) told me he could fix it. He explained the process and never pushed me into doing anything I didn't want. The entire time I felt like royalty or so my car was being treated as such. My car came out looking phenomenal and the manger (sorry I didn't get your name) was extremely nice , caring and tentative. I will return here again. Thanks guys.