I must concede, the gelato is really great. The black cherry is my favorite, it tastes just like the old frozen treats called "screwball" when I was a kid. However, the customer service is atrocious. WARNING: do not mix vanilla with more complicated flavors because you will get 95% vanilla and a little spoonful of something yummy. I have a whole nother issue with how they refused to give me a punch card when I deserved one for buying two meals separately... They only wanted to give me one. On top of this, I understand Italian and I overheard them speaking in a very derogatory manner towards two nice older ladies who were completely oblivious.