Horrible customer service. My appointment today was at 1 pm. At 12:56p literally as I'm pulling in to park (after driving 1+ hours to get there at their new location on Centre Avenue, I receive a text from Raeanne saying "hopefully someone let me know that my lash consultant Jennifer could not make it in today ". No missed calls nor any voicemail message. I rearranged my whole schedule to fit this in today and was so excited after reading the reviews. This was a terrible first impression and "hopefully" it doesn't happen to anyone else.