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| - I've been a customer for years, but our time has come to an end. I dropped my truck off at 9am for an alignment. They called an hour later explaining my tires were too bald for an alignment (which was true). I told them to replace the tires ($1100) and they assured me the work would be done by end of day. After arriving 15 minutes before close, my truck was in a bay, but still no tires were on it yet. I waited and waited, then I noticed the tires were smaller than my previous. I went to the tech for verification, and sure enough, the tires WERE smaller than my original tires! The tires still fit, but they are marginally smaller. They told me I could wait until later in the week to get different tires if I wanted, but I decided to go with what they installed rather than go through thia hassle all over again. I'm still here, almost an hour after close, and they're just starting the alignment. I wish I could say this was a bad day, an isolated incident, a one off...but I can't. I was here with my other car a few months ago. Dropped it off in the morning after being promised it would be done by 2, then waited until 630 for them to finish. Fool me once--shame on you, fool me twice--shame on me. I won't risk being burned a third time. Even though I have two years left on my alignments, I'm cutting my losses and taking my vehicles elsewhere.
Update: They gave me a complimentary oil change (synthetic, $100 value) and reduced my bill by $73. I upped my review to 2 stars.
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