ive had friends in florida RAVE about 5 guys. i never drove out to the locations when they opened in the east valley but when this one opened i figured sure ill try it. first time i went..not so good so i held off making judgments because so many people raved about it. so i tried again. i ordered online...said my order would be ready in 15min. i arrived to pick up my order just over 15 min later and proceded to watch people order at the counter and get their food before myself. seemed strange, what was the point to order online? after waiting at the pick up counter for 10min they said you have the online order right...yes... then they bag up my burgers and put them up on the couter where they sit for another 10min until the fries are done. I LOVE GREASY BAD FOR YOU FOOD. but i couldnt even eat the fries. they were soaked in grease. which one would say greasy fries = good but not these. i think they did not blanch the fries before deep frying them.
the burger i will not rate beacause by the time they sat for over 20 min then the 5 min ride home they bread turned into a mush around the meat. i did eat a burger in the place the first time and...needless to say there are several better options in the valley. even in-n-out burger is much much better.