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| - I had a great experience previously at Savvy so returned for my next visit for a full foil highlight. I called last minute as my normal hair stylist had went in to labor unexpectedly. I was squeezed in with Danielle and told that I would have a time slot of 3 hours for my appointment. I arrived at my appointment and Danielle was still with another client so Pat, the owner, began to section off my hair. The appointment went completely downhill from there. The comments made by Pat were humorous at first but continued and began to rub me the wrong way. She then lead me to Brenda who started to foil my hair. Danielle later joined and the two of them worked on each side of my head. I was worried about this as we all know that hair stylists have unique and different techniques so I was worried it would not turn out evenly. Brenda left shortly after to start with another client and left Danielle to foil by herself. I have a TON of hair so that was difficult for Danielle to foil alone and pick up where Brenda left off. Brenda hadn't told her exactly how much she did or what formula she used so Danielle had a difficult time trying to follow her pattern. Danielle asked for assistance around 4 times and no one was able to help. This caused my foil to take approximately 1 hour 15 minutes to apply. Some pieces had begun to process rapidly while others were still processing so she had to spray water on them to stop the process. I was then placed under 2 different dryers all the while Pat the owner was shuffling her workers around, as well as me, to different workers and in a rude manner. I did not appreciate the way that she treated Danielle and the rude comments that were intended to be helpful tips. I truly felt sorry for Danielle since she is a successful woman who has a Bachelors college degree and had previously held a job at Bank of America and a prestigious job at Carmen and Carmen Salon. She was considered an "understudy" at Savvy since she was not completely trained to Pat's standards. I find this term to be a little offensive as most people will not necessarily request someone with the term "understudy" under their belt to do their hair. I had had an understudy at my previous appointment named Shelby, so was confident that Danielle was not brand new. Moving along with my appointment, my color processed successfully where I was then moved to a new employee to wash my hair. Around 2 pm Danielle was finally released to take lunch after being on her feet and assisting customers since 8 am that morning. 6 hours without a break or any sort of food in her system to me is plain torture. How do you expect your employees to keep an upbeat and chipper attitude on an empty stomach? Moving on, while I was being shampooed by another employee, I experienced Pat - the owner, accidentally drench another employee when she lost control of her hose attached to the sink. Yet another fuel to add to the fire. I was shuffled again to another employee after my shampoo was applied and rinsed for conditioner application and towel dry. She ( I still do not know her name) then brought me to her chair where I asked for a small trim. She seemed disgruntled and annoyed that I would ask for such a thing then turned to Pat to ask if she had "time" to perform this. She agreed to do so but with attitude. She trimmed my ends by simply cutting 1" off in a straight line. Did not trim my layers or anything else. At the end of the appointment, I was expected to pay $45 on top of my foil for the 2 minutes spent on my cut. I was able to get the price down to a partial cut which is $20, but still none the less, this should have been included. Danielle returned after her lunch bread, where I am sure she was rushed by Pat, and finished my blow drying and styling. Thank God for her or this appointment would have been the absolute worst experience ever. She stuck with me and used her talent to create a marvelous outcome for my hair. I probably will not return to this salon, but will be seeking Danielle in hopes that she leaves Savvy and finds a salon that will treat her with respect and give her the proper title for the skills that she possesses. My bill at the end ended up being outrageous and far more than I was prepared to spend. I was also a little disgruntled that I had had so many people assisting me that day, I was unsure of who to tip. I felt as though Pat was trying to squeeze in the most appointments for the most money and in turn I had a terrible experience and will likely not be returning. I would have preferred that her staff would have declined to schedule my appointment due to the lack of time or staff and instead recommended a time that would better suit their schedule so that I may have 1 person the entire time who was fully devoted to me and my needs.
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