Used to be my favorite store at Beachwood, but over the last year or so the customer service quality has declined. The sales associates don't greet you but will give you a judgmental look. Before, I used to never leave Madewell without making a purchase, but customer service means everything and I won't be giving my money to stores whose sales associates can't even be bothered to be nice to customers. I get better customer service across the hall at Forever 21, and they're not exactly known for spectacular customer service, so that's saying a lot. Here's a tip: if you greet your customers and treat them with grace and respect (a simple genuine Hello will do the trick) then you might make more sales.