I had purchased the. .... Sephora pallet a while back and ran out of my two favorite colors. Ran in here yesterday afternoon after picking the kids up at school to see if I could buy full size versions of them. So I walk in and two young ladies were at the door chatting, didn't say hello, didn't offer assistance, nothing. So I made my way back to the Sephora brand stuff and tried looking for the shades. After about 5-10 minutes I finally had someone pass and ask if I needed help with anything. I told her what I was looking for and she immediately said that she would get a make-up artist to help me. What is the point of having those three ladies as employees? They didn't accomplish much in terms of customer service. But here's where thing take a drastic turn for the better. Carrie the make-up artist was sent to me. After searching the original colors we were able to find one similar color. Ok, I'm on a budget and having one is better than none. But Carrie was not satisfied with mediocrity. She told me to hang on and she went in the back. She came back with several options that we're all very similar to the original AND half the price! I ended up leaving with both colors I went in looking for and because of the fantastic Miss Carrie, I stayed way under my meager $15 budget. Carrie completely gets that a girl can enhance her beauty while sticking to a budget. AND even though my birthday had been 2 weeks ago she still gave me the birthday freebie.
Overall: the girls at the entrance and walking around holding baskets but not offering them out to customers are useless. Carrie, however, is a godsend! She's the reason this isn't 2 stars.