UPDATE --
Received a second arrangement from here, and it was our last. When my fiance brought it home it looked so horrific I asked where he got it from, assuming he would say the grocery store or somewhere putting out sub-par florals, and when he told me the place I couldn't believe it. And lets just be clear, I am NOT picky about flowers - AT ALL. I sent a photo to several friends and they all said they looked horrible.
Of course I called and explained, brought it back the next day and they re-did it. But I feel like twice in a row is two times too many. Especially when you're paying at least $40 an arrangement - for dead flowers.
I would have given them 1 star but they were polite about it and offered to replace the arrangements - which was inconvenient and defeated the purpose, but courteous nonetheless.
Original Review--
My boyfriend brought home an arrangement on Friday and it didn't make it through the weekend, I was so disappointed because the arrangement was beautiful! I called Karin and she apologized and replaced my flowers the next day! She was sure to ask my favorite flowers, colors, style - and my new flowers are just as gorgeous if not more than the last. It's unfortunate the first set didn't last, but I was overly impressed by her concern and desire to make it right. You can't beat that kind of customer service.