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| - I grew up shopping at Dillards in Dallas & Little Rock until 1996 when I moved to California. It was not until 2006 upon moving to LV that I was reintroduced to this department store. Sadly, I rarely shop at Dillards now.
There was a time Dillards was the place to shop & be seen shopping. Not any more. While the store itself is essentially how I remember it as a kid, there are a few things that annoy me to no end.
Let's start with Customer Service. The definition of Customer Service is NOT giving in to a demanding jerk of a customer & giving them what they think they are entitled to. It is about being friendly & assistive. It is about problem solving & coming up with solutions. It is about knowing the store policy and being reasonable in its application to THAT particular customer. It is about going above & beyond to help locate that hard to find item a customer has their heart set on buying. It is about being professional & doing your job.
Unfortunately, with the attitudes our young people are raised with (entitlement, lazy, disrespectful), you'll not find Customer Service here. The employees are there to collect a check. They're not there to actually do any work. Is it any wonder when you ask for help, want to buy or return or exchange an item you're met with an attitude? This location is no exception to the rudeness that runs amok in our society.
Management at Dillards has an obligation to train their employees in Customer Service, and if they don't perform, get rid of them. But they don't. They keep paying these people. The older employees with an actual work ethic see this & become infected by these younger employees to the point even they are useless. When will they realize when they have professional service oriented employees working for them, the sales will come?
Sales people here are rude and can't be bothered, unless they're on commission (even then it's a half heart attempt). Dressing rooms are a SHAMBLES. The shoe department...total chaos & safety hazard, and that when a sale IS NOT in place. Departments are seriously overstocked, turning Dillards into a discount bin establishment instead of the classy department store I remembered it to be as a kid.
No one here takes pride in their job. And the customer suffers.
Furthermore, why are they giving 10% off discounts to TOURISTS, but not locals? Why this store only, but not Henderson or Summerlin?
I'll tell you what this store IS good at. Harassment. You are endlessly followed under the guise of "needing help," if you are browsing. I was once followed from one side of the store to another by a rude, vile, vulture-esque sales woman because I told her I did not need her help. Yet she insisted on following me, asking me every time I browsed a rack or took interest in an item if she could help me. Bugger off.
I have seen people followed because the assumption is they might steal. Sales people have told me as such or I've overheard their convos with each other or on the phone to security giving descriptions of shoppers who are "browsing." I'm sorry, but if the person you're following is carrying Tiffany, Saks, Louis Vuitton shopping bags, I'm pretty sure they're not stealing anything.
But that's the feel of this store. Suspicious, even when trying to pay for something. Which is why I shop exclusively at Nordstrom next door. The employees there are snotty, but at least they're service oriented.
The only time I've witnessed the employees here smile & be helpful is when they're flirting with customers & exchanging numbers. How sad is that?
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