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  • To the reviewer before me: Your review is so apt....I hate Cox Communications with the intensity of a thousand white hot suns! First, $140 a month for cable and internet (and not the fast internet) when I don't even have any premium channels? If I'm going to get screwed like this, I should at least get to watch me some Homeland.....or be taken out for a nice dinner and maybe a movie. Secondly, the On Demand service has infuriated me so, at times I've thought I was gonna stroke out over it. I try to use the service to catch up on tv shows if I have missed an episode of a series which I follow. More often than not, the show will be interrupted by tiling and screen freeze. If you reset the box, you have to watch the show from the beginning even if you were almost to the end because you cannot fast forward through said show. This has not only happened consistently at my house, but my parent's and my brother's as well. I also (used to) buy the occasional pay-per-view movie, if there was something I found worth watching from their less than stellar options. Do you know how many times I have had to call them to refund my money because the movie I was watching had a screen freeze, lost audio or tiled and skipped every minute or so? So many times that a customer service representative insinuated I was doing it just to watch the movies for free! Which brings me to number 3.....customer service. They should just not have any and save themselves the money. It would also save those poor boys and girls who take all of our calls their self esteem. It's not their faults. They're probably being paid $10 an hour to be screamed at all day with no power to do anything but continue to follow company protocol......but you know what? For the 3rd time, yes, I have tried resetting my cable box! This is not my problem Cox (the name fits), it is yours. I'm sure you are passing the price which y'all have to pay for the licensing in order to offer these shows and movies on to your customers. It's probably some of the reason cable costs so much money. But if you offer a product and charge for that product, it should work. It's that simple. This company sucks. Rant officially over.
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