This is not the first time we've eaten here, in fact I begged my husband to go back! The food here was incredible! But the staff (bartender included) can certainly use some customer service training. Especially when your customer asks for clarified butter. The absolute wrong approach is to explain to them that they don't know what they are asking for. The right approach is to make it happen, even if you don't "normally serve clarified butter with lobster" (which makes no sense). Thankfully the manager did make to situation right. We'll give this place another shot after the sting wears off a bit.