My fiancé upgraded his phone at the Apple store, but got a strange text on his new phone about his plan. We went over to the Verizon store to see what was up, and that was about as pleasant as having forks jammed in my eyes. Awful customer service. No one came up to ask us if we needed help. We had to tear a disgruntled man away from looking at his instagram feed to help us. He didn't say there would be a wait or to sit or anything, just said "okay then" and left us. So we stood there waiting for help or even just directions for far too long, were ignored and told him we were leaving. Awful awful awful customer service.