I must be honest, we had a great start. Scott answered my request for an estimate promptly. Assigned a technician, Fernando, for the time that I requested. Rough middle, the technician didn't call and I was waiting past the promised time. But Scott apologized profusely, the technician called me almost immediately to apologize and rescheduled, The reschedule blew, the the great work began. I was promised reduced(free) labor costs for my trouble. The repair turned out to be more...way more than expected but Scott stood by his word of the reduced labor. The work was above and beyond what we had originally discussed. Yeah, man thorough. Great technician! Great company! Would recommend them, hands down, to everyone and anyone who asks. Sorry about the late posting.