Horrible,, after talking to managers and a sales rep over a couple of days I clearly explained everything I wanted to accomplish, even talked income credit and everything. I make an appointment since I am assured what I am asking for was going to happen. I drive 30 minutes to meet with a certain sales rep who isn't even working that day. I get low balled on my trade ( I know I did because the dealership I went to after offered 3x's the amount for my car) Then I get told I have to buy a brand new Kia versus the actual car I went in there for. 2 1/2 hours later they come back with a ridiculous payment about $300 more then I expressed I wanted to pay and I couldn't even leave because they were holding my keys until I started to get angry! I will never go back to any of their dealerships worst experience ever!