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| - San Paulo was decent when we first moved in. Tricia, the Property Manager, and Lincoln, the Maintenance Supervisor, took good care of the complex. The cabinets, appliances, and countertops in our unit were original to the building, probably 20 years or so, but the location was good and the rent was fair for the area.
A few months after we moved in, we received notice Greystar was taking over the property. We weren't concerned; we had just returned to the Valley after some time away and our experience with a Greystar property elsewhere was a good one.
After Greystar moved in, they removed the online payment portal without warning or notice. I called the office, where
no one answered the phone, and left a message. I waited a week and never heard back. I finally had to go to the bank after a 12-hour workday the night before rent was due to get a money order (who has checks these days?) to avoid late payment fees. Also, no landscaping was done those first few weeks, during monsoon no less. Greystar never told the tenants why the landscaping wasn't done or when it would be done, nor did they apologize or extend a rent credit for the disaster of a takeover.
Eventually, those things were fixed. Unfortunately, new problems kept coming up. Dog poop was everywhere. People moved out of a neighboring apartment and threw a sofa, glass table, and other household items over their balcony and the junk sat there for days. Vehicles sat in general parking, unmoved, for a month at a time; vehicles were in general parking that should have been parked in a garage or in assigned covered parking; the maintenance manager parked across two spots; residents parked in the fire lane; this caused many residents to have to park the equivalent of a city block away (not fun after grocery shopping). Garbage, including a tampon applicator, was found outside our door. A work crew came to spruce up the vacant apartment across the hall and left wood laminate floor planks and other supplies all over the sidewalk for days; they also worked until 8 PM, disrupting our quiet time with the sounds of saws, banging, and horrible Spanish singing. The dumpsters began overflowing. The staff turnover in the office was high. Greystar's third party billing service for water/trash/sewer billed an additional $10 fee for every resident being a "new customer". The gates were frequently stuck open or closed, with no communication to the residents. Our electric bill was sky high thanks to no shade trees and poorly insulated, old windows. All of these issues were brought to the attention of management, with very little to no response. Leasing agents told us they had no power to do anything regarding rule enforcement and the Manager had to take care of all of that, however, the Manager goes between two different properties and is in the office only 2-3 days per week.
Meanwhile, the maintenance manager came into our home to service our dryer because the old one took two hours to dry clothing. I came home from a long day at work and found dryer lint spread all over our home. After cleaning that, I tested their fix which didn't work. They came to switch it out with another dryer. The maintenance manager gouged a hole in our laundry room's wood laminate floor and left without saying anything even though my husband was working out in the next room. There's no way the manager didn't know about it; it was right in the middle of the floor and surely he saw it and felt the dryer catch on it. Management didn't do anything, so we took it to a higher up. They told us it would be a simple fix and then the work crew showed up and told us they had to replace the whole laundry room/kitchen floor. They also said the new floor wouldn't match the flooring in the entry or the bathrooms. We refused because that would have looked ghetto AF. Management refused to change out all the flooring so it would match, even though I'm sure they had to do that when we moved. They also refused to give us a rent credit for the hassle and their willful damage. They never apologized or admitted any fault.
After we moved, we were sent a final rent statement. We were charged for an oven cleaning although we scrubbed it with a mixture of baking soda and vinegar prior to moving. How clean can a discolored, stained 20-25 year old oven get? They also charged us for a carpet cleaning even though we only lived there 10 months and never wore our shoes indoors. They sent us pictures of the "dirty" carpet, and the areas shown were the furniture indentations.
We have talked with and keep in touch with many current/former residents and we know we weren't the only ones having issues with the new Greystar management. I believe they're trying to get people angry enough to move so they can remodel the old apartments and then charge a ton more money for "upgrades". If you like to be stressed and argue with people (and pay for the privilege), you would be very happy here.
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