I bought a new Dyson DC-50 vacuum. I found it 10 days for $120 less at another shop in Madison so I called to ask if they would do anything to help me out. I was out of the 7 day return/exchange window, and spoke to a guy at the Odana Rd. location and he told me I had to call the owner of the store.
I called the owner and left 4 messages over a 2 week span and never received a call back. I would never do business with this company again.
Overall, a very disappointing experience.