Drove 1/2 hour to pick up my son on Mothers Day last week, and we decided on this location of Smashburger because I had never been to one. We ordered 2 burgers and side of olive fries. Place was pretty empty. Younger people running the place.
My sons burger arrived, guac/bacon/bigger beef pattie etc. Oreo shake. I ordered plain burger with cheese. He was done with his meal, mine never showed up.
I do have to say they were very apologetic. BUT, I don't get to spend a lot of time with my son so it wasn't a good experience having a meal together. And for the price of 2 burgers and a shake NO way ~~ they did refund me the cost of my burger. And the place wasn't that clean. I think they are lacking management?