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| - This doctor's office truly cares about patient care. After a long night of hot and cold, then waking up with my throat swollen shut and huge lymph nodes, I attempted to call my former ENT to see if they could get me in for an 'urgent appointment'. I figured since they know all my ENT/medical history it was better to go to them than some minute clinic, also I was pretty extremely ill so an ENT was probably most appropriately suited for the job. My old doc's office told me, after waiting on the phone for 20minutes, that i couldn't get in for 4 days. I almost went to urgent care, but the thought of waiting forever in a waiting room made me nauseous. Instead I called the closest ENT that seemed to have good reviews on-line, and that is how I came to know the wonderful people at Dr. Kurt Heiland's practice. They squeezed me into the schedule that afternoon, and were truly sympathetic to my ailments on the phone. Dr. Heiland and his staff were very professional and nice, even with a very busy day at the practice. He was also very clear and directly spoken, and made sure all my questions and concerns were answered. I survived my illness of course, but I truly appreciate everything they did for me when I felt like I was on my death bed!!
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