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| - I couldn't wait for this Filipino national chain to open up back in 2007. I was there on opening week, at three-month mark, and then another three months later. All visits were met with horrible service and mediocre food, most of which tasted canned. If you feel like you must visit and eat here, then try the lechon. It's the dish the chain is famous for back home. It's the one item offered I cannot complain about.
Customer service is horrible; you may start with one server and end up with another. You'll be lucky if either knows what the dishes they're serving are (none I stopped to ask could visually identify what the food they were bringing to the table were called), much less what ingredients they're comprised of, and these are servers that have been there for months (maybe even a few years, since I haven't been in for a very long time). The first week was understandable, but the same lousy service extended to you after three months? After six months??
On my last visit, I specifically stated I was in the mood for fresh seafood and asked the server, who was the brother-in-law of the manager, for some suggestions. Upon hearing that I liked mussels, he suggested I try the mussel dish. When I complained of the taste of the dish, the manager disclosed to me that the mussels were from a can. What the !@#? He then tried to appease me by saying that dessert would be on the house.
I was kept waiting for another 15 minutes or so while they tracked down my server, since he apparently left the property. Knowing what I know now, I could wager a bet on where he went, but then I would be disclosing where I work, and I'd rather not. He was finally called back in, and I tried the ube halaya dessert, which I now wished I did not waste 30 minutes of my life waiting for. To top it off, the bill arrived with the charges including the disgraceful entree AND dessert. Tsk, tsk. The shame was all on me for coming back the third time...
Do yourselves a huge favor and do not eat here. These proprietors used to do business in California. Do some legwork and see why they left that state and set up shop here. What a disgrace to the Barrio Fiesta reputation built back home.
(Actually, Barrio Fiesta has franchised so widely in the Philippines that it no longer has the great reputation it once did 20 or so years ago. I think that Kamayan is a more-honored chain; I had the opportunity to dine at a Makati location in '99 and the food was FANTASTIC!)
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