So very happy to have an In N Out in Surprise now... our city is growing so much, but yet so dangerous to have here for In N Out lovers!
The drive thru set up is absolutely insane and the likelihood to get hit by a car in pretty high. Should have rethought those entrances.
All experiences have been positive this far... first time ordering off secret menu of grilled cheese, we asked for just a grilled cheese only and it had lettuce, tomato and sauce on it. Told us I would have to come in to have it remade. Wasn't bring three starving kids into the packed standing room only store.
Another night around 10:30, went in and ordered a cheese burger, ketchup and grilled onions, verified that it would not anything else but those items on it. After the 10 minute wait, the burger was wrong. It was a training issue and the cashier was asked to insure he understood, as he was taking the current persons order wrong. LOL.
It was fixed within 5 minutes.
Otherwise the place is very very clean, wish the stores would have a bigger building for more seating. During lunch/dinner crowds it's impossible to get seats for a family. And sitting outside in 115 degree heat is not fun to eat in.