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  • the only reason i'm giving them 3 stars is because the food is actually decent. however, the service is absolutely terrible. one day i ordered the spicy chicken lo mein for delivery and it came and it wasn't spicy. i immediately called within 5 mins after the guy left my door. the associate i spoke to had a horrible attitude and basically kept saying the ticket never said spicy and that's not their problem. after awhile of me arguing with him about customer service he panicked and gave me to the manager. the manager then informed me there was nothing they could do because the delivery driver had already been relieved. long story short i had to physically bring in my receipt and the noodles for them to just make me new noodles as i didn't want a refund i just wanted spicy noodles! they obviously didn't understand that. i'm shocked they stay open treating customers like that. i was sick that day and had to get ready and waste my time and gas driving over for their mistake! it sucks because i love their food but will probably never go back and i tell everyone about my experience, so i'm spreading the word. they need to fix their customer service. i've been in the service industry for 6 years and you never blame your mistakes on a customer!
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