We normally come here once a week. Especially after I get off work for a end of the week treat. Over the past couple of months we have seen the customer service go down as the popularity of the place went up.
During the week, there are not as many choices on the belt and you will have to ask for sushi (which isn't a big deal except for the slow service). On the weekends there are many choices on the belt but the service is EXTREMELY poor. As I sit writing this yelp I have had to ask for assistance from multiple different waitresses (THREE) only to have one actually acknowledge my request and remember to come back. I didn't have my drink refilled once, even after asking... and when I would ask for assistance one waitress she sighed and then asked me what I want...like it was an inconvenience. I'm sorry, but this is your job if you don't want to serve people don't be in the business.
When people ask me for waters, even when it's not my job in the hospital I never sigh or make it known it is not my job I smile and do what is requested because that is customer service. The waiting staff needs to realize this as well.