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| - My update is a sad update to a review I just posted not that long ago and has always been a five! But literally, my husband who frequent Gordas when we crave fresh fish tacos were SO let down and then the follow up call when we got home and realized that an item we added to our order was missing , I had to update. After a quick hike, we were craving Gordas usual greatness... we made the trek over and noticed the 'Gordas Baja' was dark and only 'Taco' was lit up outside .. not a big deal , but from the street , if you didn't know and were 'new' to Gordas .. well. ?? It was dark out. Enough said. We enter. Neither my husband or I have ever loved the tall menu on the wall .. it's slanted and a bit hard to read. This night, Nothing, Nada, Zilch is on the menu. The girl working asks us if it's our first time and we respond with a ,'No'. I ask her what is going on with the menu ? She said its being replaced. Okay no biggie again, but AGAIN, if someone is new to Gordas.. mention it at first , maybe ?? Don't just stare at them and assume! We grab the paper take out menus and scroll. There's a handwritten, hard to read in cursive 'reminder' under these take out menus that say 'Eating undercooked, raw fish, poultry etc.......' ( You know the one!) Yeah. It's usually printed on a menu! Why is that handwritten in cursive here ? I don't remember that.
We order the Gerbanator , a small, a little pricier than other Gordas dishes, but good and fresh shrimp taco that's made with peppers and just enough cheese and onion and the cheese enchiladas. We love Gordas fresh salsa bar located in the back and head there to load our bag to take home. My husband and I noticed the hot water heater is leaking ALOT!! It's exposed so it's able to be seen. It's one thing after another tonight that is broken and it's disappointing. Then I remember I wanted a diet soda , not a usual thing for me , but when I have tacos IF I can't have tequila , well.. this is my trade off. I go back to order a soda. I wait a few minutes and finally say to the girl who's in the back , 'Hi! Sorry, can I order a diet soda?' She then informs me that NOW the soda machine is out of order. But they have bottles of soda. Not the plastic ones , ( BPA and all un-green and unhealthy , I know ! ), or cans even , old school bottles of regular sodas. Oh my gosh. Just not our night for a favorite place! I order some chips; she says she will place them with our order; my mistake is telling her I didn't need a receipt when I asked, as I would need that later when I called BECAUSE, GO FIGURE, she didn't add them and when we got home with our order that she brought to us while we waited , FIRST time out, one thing was missing ; so she returned to the kitchen giggling to herself and mumbling something ; then no bag and she returned again mumbling and giggling , 'Oh my God , TO GO!' , she giggles. Now we get home and...!!! NO chips. I was so irritated that I hesitated, but I called. NOT that I was gonna drive back, but I wanted to let her know. How many times on Yelp does someone say , 'Did you let the manager know ?' After I've not let managers know in the past sometimes thinking I was making a mountain of a mole hill, I'm trying this year.. and I do it nicely:) It's just chips and possibly an honest mistake so when I called , I spoke with the girl who waited on us ; that I've seen her there several times ;this time the owner was not there. To add more frustration , she acted like she didn't know who I was or what the scenario was. I was
there just 5 minutes ago, I explained!! Now that's when I got more agitated because NO one was in Gordas .. only two men who left shortly after we ordered. She had to have known because I explained my order , gave the story of the machine being broke , my original receipt number. So she denied it. I hung up. Let it go. It's two bucks and some change.
Our food was not as good as before either. Everything seemed 'runny'. My shrimp taco tasted anything but fresh and I was a tad afraid to eat it. I tossed it. The shrimp were smaller than I remember. Fail is when you deny when a customer let you know of a problem and also when may very well lose frequent customers with giggling rudeness and lack of concern. Get your act together now. Put some effort back into this place that has major potential! It's sad what I witnessed the other night on many levels. :-(
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