My girlfriend and I LOVE Hot N Juicy but the few times we've been coming to the Tempe location, it's been a complete mess. The first time we came our waiter didn't greet us for 10 minutes. Then as our food was arriving a different waiter spilled our drinks and a couple seconds later realized what he did and then slowly gave us paper towels but our jeans and phones were soaked by then. No apology or anything. The manager had to come force him to apologize to us. We got over it and asked to be seated somewhere else, only because the floor was wet and messy where we were originally seated. Before we could even get comfortable, OUR waiter told us we had to move because he wants to seat someone here. At that point I was over the whole experience and told them we were leaving. I called the next day and a manager apologized for the whole thing and told us to come in and she'd give us a credit. So we went again! This time was pretty okay but we got another apology and the service wasn't so bad. The black waiter who spilled our drinks though, rudely dropped our shrimp on our table and walked away Now fast forward to last night. My best friend has been dying to try this place! All I have to say is I will never be returning to this Hot N Juicy Location. Poor service. Poor management. Poor food.