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| - DON'T buy Dodge and DON'T visit this dealership! Save yourself the stress!
Last weekend, on Friday 6/9/2017, I bought a brand new 2017 Dodge Charger Daytona. The pre purchase experience was fine. For the most part they were friendly and I liked my sales person Kyle, however be careful, they will pull every trick to give you a bad deal. Make sure you read everything and don't take their first offer and don't give them your keys.
Now to the post purchase part of my review:
From the day I bought my car, it has been one week of horribly, annoying weather alert pop ups, over and over. I get tons of wind and heat advisory pop ups from Nevada and California and I don't live in California. Now logic would tell you that they would just take the car, update the software or replace the unit or get a programmer to do an emergency fix, but No! I've spent hours with the dealership, Sirius and Uconnect and nobody wants to take ownership of the problem and nobody wants to issue a real fix. The only thing we could do, was cancel Sirius. It was supposed to be two days for them to stop sending signals to my car but it hasn't stopped. They even pop up when I'm on the freeway.
Well today my nightmare continued. The whole radio froze up. Its stuck at volume 28 and the radio doesn't play but that is not all. All of a sudden on the freeway, I lost power. I was pretty much stalling at 60 and had to really rev it up to get higher.
So now I have to go back to the dealership again. I regret buying this car so much. I wish I would have just gotten something reliable, like Honda or Nissan.
UPDATE 6/18/2017 - The aggravation continues.
So after sending several emails to corporate and getting them involved, I finally started to get some friendly, attentive customer care from this place, which ended later. I started working with Tigh Pesicka at the dealership and things started off well but went downhill later. Tigh said he was going to replace my console and that they replaced a part of my transmission. As far as the annoying pop ups go, he said he would need to get back to me, because they was actively troubleshooting it. I asked why he couldn't just unplug the Sirius satellite receiver from the unit. He said he would get back to me. When I went to the dealership and asked again, he just mumbled that it would cause other problems. I left and came back later to ask "what other problems it would cause" and he could not answer, so I got upset and wanted to return the vehicle.
Please beware that once you sign the contract, you cannot return a vehicle, so make absolutely sure you realize what you're getting yourself into. You're buying cars which have very poor quality assurance and a long history on web sites of poor reliability.
A sales man named Brian pushed Tigh to unplug the unit and guess what, my annoying, obtrusive, dangerous pop ups went away. So as it turns out, I was right. Although the sales manager was rude to me and practically yelled at me that I have to work with them.
Once my radio is replaced, I hope to never return to this place again. I will just do the maintenance issues somewhere else. I hope to never, ever see these people again and I will be following up with the corporate office and filing various complaints.
UPDATE 7/05/2017 - The aggravation continues.
The new radio console, which the dealership had replaced, is just as bad as the old one. The only good part is that all the Sirius services were disabled so I don't get the annoying, obtrusive weather alert pop ups. I spoke to John at the dealership about it. I was adamant that I didn't want them enabling the Sirius services because I hated the obtrusive weather alert pop ups, to which he wanted to debate that the pop ups were just like an amber alert, which is ridiculous. I then told him the new problems with the replacement radio. He didn't seem too confident that the dealership could fix it because they had already tried everything. It was almost like he wanted me to be content with a broken radio and he asked me what I wanted them to do. I stated I wanted them to work with their Chrysler engineers to get me a working radio console. I got so frustrated I called my contact at the corporate office to report all the frustrations. I'm no longer going to go to this dealership ever again and will try to work with Desert 215 instead.
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