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  • We had high expectations for TRUMP International and we were disappointed. CONS: -The room prep coordinator came barging in without knocking or ringing. She asked us when we were checking out and we had literally just arrived. -No soap in the bathroom -No slippers -No welcome chocolates -Thick layer of dust all over the bedside table -Small black hairs in the tub. (We have very light brown hair) -My mom's room wasn't cleaned on the second day, even though we requested it -Turn-down service was rescheduled until 9pm, but they still came at 7pm during our in-room dinner -During in-room dining, they forgot to bring our ranch dressing and LOST the bill so we had to wait 10 minutes for both -Train horn throughout the day and night. Which woke me up both nights. -One shower produced warm water, one only produced COLD water. -Doormen and women were uninterested in assisting us at times. Other times they were helpful. -I signed my mom up for a SPA treatment and paid for with my credit card. I offered 10% extra gratuity on top of the 20% mandatory because i am generous. We handed the $25.00 dollar discount card prior her appt during check in (which is given to people staying in the hotel) and they never applied the discount to my VISA and charged the full price. PROS: -The SPA treatment my mom had was very relaxing and nice, per my mom. Overall, we had high expectations of Trump International. We usually stay at other penthouse rooms or luxury hotels but we wanted to make Trump our go to hotel for many reasons. One being that they offer a quiet and beautiful smoke-free environment. The hotel is classy and is known to exceed expectations. In our case, many of our expectations were barely met. For someone who is involved in business, it was pretty clear that many of the situations we experienced at Trump International was caused by poor communication and lack of attention to detail.
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